Shipping & Return Policy

Refunds and returns are valid within 7 days of delivery, from day 1 of delivery per tracking number. No exceptions will be valid. Although shipping is complimentary for USA orders returns or exchanges will cost $5 dedicated from your total purchase. For costumers outside of the USA return items are $25 non refundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
verdepiedrausa@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged or if the item is within the 7 day delivery window. If you need to exchange it for the same item, send us an email at verdepiedrausa@gmail.com and send your item to: 427 Anastasia Avenue APT 8, Coral Gables, FL 33134


Shipping
To return your product, you should mail your product to: 427 Anastasia Avenue, Apt 8, Coral Gables, FL 33134

You will be responsible for paying for your own shipping costs of $5 for returning your item or $25 for international orders outside the USA. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (the amount mentioned above) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.